“Due to several leaks from old polybutylene piping, I decided to hire TA Austin for a total replacement of polybutylene to PEX piping. The owner Tom, Amy & his office staff could not have been more professional & pleasant to interact with. Amy made the scheduling a breeze & Tom provided me an honest estimate for the project. His guys did quality work on the replacement & leaks are a worry of the past now. Tom is the type of owner that one should aspire to be. He looked after us & made sure everything was done right. His reputation means everything to him & it’s obvious the second you talk to him. TA Austin earned a lifelong customer.”  – Sean S., Newark (October 2018)

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“Thanks so much for a fantastic job. Your company provides outstanding service, value and professionalism that is so much appreciated in a world where most companies only have their eye on the almighty dollar.” – VP, Nottingham Swim Club – Newark, DE (June 2017)

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“Thank you for having your plumber come to my house on such an inclement weather day to fix mine and my neighbor’s sump pumps! John is a wonderful employee…so kind of him to come out!!! A true Godsend! Sincerely” – Rachelle C., Bear, DE (March 2017)

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“Thank you folks so much. John did an awesome job which we and our guests thoroughly enjoyed this week-end. You will be hearing from us again.” – S. Bryde, Berkshire Hathaway Home Services – Hockessin, DE (July 2016)

“Just wanted to say THANK YOU for coming over so quickly! Alex is so nice and professional! We have used your services three times for different reasons, and each time your representatives have gotten the job done efficiently and are very professional. The convenience of being able to email you vs. calling, is also a PLUS! We highly recommend your services. Thank you!” – J. Nolan Wilmington, DE (June 2016)

“Your guys did a great job. So happy with the quality of work. I will no doubt use you again and recommend you as well. Thanks again.” – D. Mattes – Newark, DE (June 2016)

“Thank you so much for another job well done. As always, John was punctual, and very polite. He was very meticulous about his work and cleaning up afterwards. John always performs excellent work. Tom, thank you very much for getting us an appointment that was convenient to us so we did not have to take a day off from work. It is very comforting to know that we can always count on you and your staff to provide excellent service at a very reasonable price. Thanks again for everything!” – C. C. – Hockessin, DE (January 2016)

“Thank you for sending Alex. He was fantastic to have in my home. I felt safe (that is a biggie for me), he knew what he was doing and explained everything to me. He did it fast and cleaned up. Thank you again.” – Gail B., Newark, DE (October 15, 2015)

“Alex was outstanding – polite, intelligent, and professional. My wife and I enjoyed talking to him and were impressed by his demeanor. Alex is an asset and a complement to your company. Tom showed professionalism in the initial stages, worked well with us, and helped aim us to the right place for the best material prices. Tom also handled the ‘snafus’ that popped up effectively when there was some confusion with parts being sent to the wrong material store. We were pleased with our results and glad we were recommended to you by our [condo maintenance manager’s name]. We would recommend you to anyone looking for a plumber.” – Gary D. of Wilmington, DE (September 1, 2015)

“Alex and John were very professional, personable, and efficient. It was a pleasure to have them do my work and resolve the plumbing issues.” – M.C. of Wilmington, DE (August 13, 2015)

“Hi Amy,

It was nice speaking with you just now. I just wanted to pass along a written version of my comments for you to keep and/or share with your staff.

I called you to come save me in the midst of my renovations at my newly purchased home. We had several projects that were started and needed to be completed in relation to a major project. I needed my new laundry room appliances hooked up (which involved connecting 2nd floor laundry to basement), water line to my new fridge, bathtub drain install, and so forth.

I had so much trouble just finding anyone to call me back, let alone come out to my house! I called your company (on a recommendation) and was beyond satisfied. You all were so accommodating, professional, and efficient. You were at my house in less then 24 hours and completed all the jobs. Every point of contact, from my initial call, to the service provided, to the invoicing was seamless. I cannot tell you how rare that is these days. We have already recommended you to someone else who had the same positive experience. Thank you for making this part of the process so easy. Customer service is lacking everywhere but TA Austin. Thank you again!!!” – K. Spruance of Wilmington, DE (July 2015)

“I just wanted to send a quick note to thank you for your services. On Friday John was out to our community on a particularly difficult service call. I just wanted to share the fact that John was so professional and worked quickly, neatly, and treated our community member’s apartment with care. Just a quick note to say thank you for your excellent services and to let you know that John was SUPER !

Thanks as always for giving such great service and having the VERY BEST technicians around.” – General Manager, Apartments at Pinebrook, Newark, DE (July 10, 2015)

“I just thought I’d send you an email telling you how happy I was when I got home last night! I came home and the first thing I looked at was my new faucet. For the first time in months, it wasn’t dripping and I didn’t have to find just the right spot so it wouldn’t drip harder! Then, I walked upstairs to see my new toilet! It looked so nice and I threw a tissue in it and hit the flush handle and guess what? For the first time in years it actually flushed! I was thrilled. The plumber that you sent left my place immaculate, just how I had left it in the morning. Even though I spent a lot of money that I really can’t afford, it was worth every cent and I’m thrilled with the results and your company’s work. I will be calling you for future problems and will say nothing but good things about T.A. Austin Plumbing to everyone I talk to who’s in need of a plumber. You are definitely a great company to do business with. Thanks again!” – Elizabeth L., Wilmington (7-08-15)

“I wanted to let you know what a wonderful job Alex did for us last week. We needed a new kitchen faucet installed. He was professional, personable and knowledgeable. He did an excellent job and we will be recommending you to our friends. Thank you!! – April D. of Newark, DE (May 2015)

“Your service and crew are superb. Your man showed up, was professional and courteous, did a great job on the swapout for my water heater and your price was the best by far.

Without hesitation I will be recommending your company to friends and family, and using it in the future.” – John M. of Bear, DE (April 2015)

“Thank you all for such a great job! I am very happy with the work and will highly recommend TA Austin Plumbing. If you need a reference, please feel free to ask.” – Maureen Liszewski of Wilmington, DE (September 2014)

“Just wanted to let you know your company has done a great job once again. Thanks.” – Paul Delle Donne, Delaware Academy of Public Safety & Security (September 2014)

“All things went well with TA Austin Plumbing. Tom was really helpful in the planning process and John did a great job. I appreciate TA Austin working with my tight time schedule at times throughout the project.” – E. Larry Grine (VA resident and DE property-owner).

(A CCed email from the customer to the person who referred her):

“Dear Nicolette,

Thank you SO much for recommending TA Austin Plumbing! Although Tom (the owner) was on vacation, he was able to handle my situation and had one of his men immediately attend to my plumbing problem. Within the hour, it was repaired!

John, who came to the house, couldn’t have been any friendlier, great disposition and very professional.

We must definitely recommend this company to the other agents in the office! I plan on writing an email with my experience and provide their contact information.

Thanks Nicolette! Now I’ll continue enjoying my time off from the office!

Have a great day!

Kindly,

Jessica” (Jessica N, realtor – service August 2013)

“The plumber you sent was talented and professional. We are totally satisfied with the work performed and will use your service again.” – Bill Barlow- Elsmere, DE (August 2013)

“I just wanted to let you know that John did a fantastic job with the installation of the toilets and the re-caulking of my tub! I absolutely LOVE all of it. It turned out better than I could have expected. I’m glad I went with the Kohler toilets, too. I think they are really going to save me on water. I have nothing but good things to say about all of the work you all have done at my house. I also appreciate your helpfulness and are always quick to respond to me. I posted on my facebook page about the good experiences that I have had with your company and provided your company contact info so that my friends in the area can give you guys a call if they ever need anything.” – Jason U. – Wilmington, DE

“Tom/Amy, everything is complete and is working well. I just wanted to tell you John was a very professional and friendly installer, a true asset to your company.” – Joe I. – Newark, DE

“Amy, thanks for the excellent response and skilled installation, John was just plain amazing. I will send a letter to your firm with a gift for him. Thanks for this and all your do for our hotel. We value this relationship!” – William Sullivan, Wilmington, DE

“I wanted to take a moment and say “Thank You” for the excellent work you have done. It was so nice to come into the house with the water running and I appreciate all the efforts you have made – I thank you for all you have done regarding service, explaining and professional manner.
Thx again and you are my plumber for life. :)” – S. Milbourne, New Castle, DE (March 2012)

“We’re thrilled with the work that was performed today. Thank you, and please send our thanks to Tom and the two gentlemen who were here today. We’ll definitely use TA Austin in the future and recommend you to our friends.” – Greg A., Newark, DE (May 2012)

“Thank you for your prompt service and help! I will keep T.A. Austin in mind if and when problems arise.” – Bobby D., Wilmington, DE (May 2012)

“Thank you for all the work Tom and John did for us in the kitchen and bathroom. Thanks for managing their schedule so the work could be performed when we needed them to be there. Having you orchestrate their arrivals with our other contractors made the job go really smooth. It’s a comfort knowing that we not only have skilled artisans performing the work, but someone who is dependable and trustworthy.” – Curt C., Wilmington, DE (August 2012)

“Just a brief, belated, note to thank you and the people at T. A. Austin Plumbing, Inc. for the great job they have done in my house. John & Ted were wonderful. They were on time, discovered the problem, and worked hard to fix it. Now, my plumbing is in top shape. Thank you for your help.” – Yadja Z. – Wilmington, DE (October 2012)